Our 6-minute frontline video series is available for immediate access.
Get in touch to discuss the series or a custom training webinar program.
From behavioral tactics that reduce the risk of exposure to best practice techniques for relationship-building and consultative selling, your staff will learn how to safely and successfully serve customers in your branches. Hosted on a secure online learning system, this 6-module video series allows you to remotely and instantly train all branch employees. Watch our preview reel of the training content below, or click in the red box to learn more.
Help your staff and customers adopt and sustain new social distancing measures and post-COVID behaviors that are critical for safe in-branch operations.
Your employees are your frontline—educate them on operating within new standards while confidently providing customer-centric, advice-oriented service.
Provide customers and members the reassurance and financial support they need now more than ever as you build new rapport post-COVID.
It’s not acrylic shields, floor markers and hand sanitizer but your people that have the ability to make the in-branch experience more meaningful. Your people are what solidifies your financial institution as a pillar of trust in the hearts and minds of those you serve.
In this series, best practice in-branch banking service is reinforced as it is reshaped within the standards of society’s new normal. This training platform incorporates engagement tips and tactics to shift consumer behavior inside the branch.
Each module ensures a shared understanding of the engagement area and knowledge of preparation responsibilities. Then, it deep-dives into key learnings from engagement tactics and question anticipation to safety measures and corrective behavior. Shifting the customer mindset from uncertainty to safety and relief.
Employees will learn how to help people gain their confidence back through different entry engagements. These will reeducate customers, confidently guide actions and reset expectations to encourage new behaviors that transition customers from one point of engagement to the next for a more seamless in-branch experience.
Your staff will learn how to become comfortable with changes to the branch and social distancing measures. Staff will be trained to talk beyond the mask and use tone of voice, body language, and engagement techniques to make customers feel welcome, safe and supported.
Regardless of branch layout and especially in tighter environments, employees will learn how to further conversation with customers and deepen relationships while addressing crucial safety and financial health questions.
Filmed in a branch environment, these instructor-led video modules effectively illustrate real-world scenarios and practical in-person engagement solutions, including diagrammatic visuals, tips, and methodologies based in behavioral science.
Designed to supplement your existing HR guidelines, the series is hosted on an online learning system that allows you to electronically distribute and monitor progress to ensure engagement and completion.
Our 6-minute frontline video series is available for immediate access.
Get in touch to discuss the series or create a custom training program
Have questions about our staff training content or other Post-Covid Readiness solutions from Adrenaline?
Emails us at covidready@adrenalineagency.com or call a number below.
Have questions about our staff training content or other Post-Covid Readiness solutions from Adrenaline? Have questions about our staff training content or other Post-Covid Readiness solutions from Adrenaline?
