POST-COVID BRANCH READINESS
Frontline Staff Training Post-COVID
POST-COVID BRANCH READINESS
Frontline Staff Training Post-COVID

Get training now

Our 6-minute frontline video series is available for immediate access.

Get training now

HAVE QUESTIONS?

Get in touch to discuss the series or a custom training webinar program.


TRAIN YOUR BRANCH EMPLOYEES FOR LESS THAN YOU PAY THEM IN A DAY

From behavioral tactics that reduce the risk of exposure to best practice techniques for relationship-building and consultative selling, your staff will learn how to safely and successfully serve customers in your branches. Hosted on a secure online learning system, this 6-module video series allows you to remotely and instantly train all branch employees. Watch our preview reel of the training content below, or click in the red box to learn more.

Enforce Health & Safety Guidelines

Help your staff and customers adopt and sustain new social distancing measures and post-COVID behaviors that are critical for safe in-branch operations.

Train & Empower Frontline Staff

Your employees are your frontline—educate them on operating within new standards while confidently providing customer-centric, advice-oriented service.

Build Customer Confidence

Provide customers and members the reassurance and financial support they need now more than ever as you build new rapport post-COVID.

FRONTLINE ENGAGEMENT TRAINING MODULES

It’s not acrylic shields, floor markers and hand sanitizer but your people that have the ability to make the in-branch experience more meaningful. Your people are what solidifies your financial institution as a pillar of trust in the hearts and minds of those you serve. 

In this series, best practice in-branch banking service is reinforced as it is reshaped within the standards of society’s new normal. This training platform incorporates engagement tips and tactics to shift consumer behavior inside the branch.

What's included in the training
Content Curriculum

Video Series Modules

Filmed in a branch environment, these instructor-led video modules effectively illustrate real-world scenarios and practical in-person engagement solutions, including diagrammatic visuals, tips, and methodologies based in behavioral science. 

Designed to supplement your existing HR guidelines, the series is hosted on an online learning system that allows you to electronically distribute and monitor progress to ensure engagement and completion.

  • Overview to understand engagement areas, customer mindset shifts and the process for creating a seamless experience. 
  • Lobby Management to orchestrate and manage traffic and customer service throughout the branch environment.
  • Host & Accommodate to transform waiting areas into engagement opportunities.
  • Transaction to safely and successfully conduct transactions within a variety of teller area configurations.
  • Consultation for conducting private and semi-private platform sales and service with ease and confidence in smaller areas.
  • Drive-Up to shift the customer mindset from impatient and inconvenient to efficient and effective.

Get training now

Our 6-minute frontline video series is available for immediate access.

Get training now

DESIGN YOUR PROGRAM

Get in touch to discuss the series or create a custom training program


Questions?

Have questions about our staff training content or other Post-Covid Readiness solutions from Adrenaline?

Emails us at covidready@adrenalineagency.com or call a number below.

Covid hotline
+1 (678) 412-6903

About Adrenaline

Have questions about our staff training content or other Post-Covid Readiness solutions from Adrenaline? Have questions about our staff training content or other Post-Covid Readiness solutions from Adrenaline?


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