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From behavioral tactics that reduce the risk of exposure to best practice techniques for relationship-building and consultative selling, your staff will learn how to safely and successfully serve customers in your branches. Hosted on a secure online learning system, this 6-module video series allows you to remotely and instantly train all branch employees. Watch our preview reel of the training content below, or click in the red box to learn more.
Help your staff and customers adopt and sustain new social distancing measures and post-COVID behaviors that are critical for safe in-branch operations.
Your employees are your frontline—educate them on operating within new standards while confidently providing customer-centric, advice-oriented service.
Provide customers and members the reassurance and financial support they need now more than ever as you build new rapport post-COVID.
Filmed in a branch environment, these instructor-led video modules effectively illustrate real-world scenarios and practical in-person engagement solutions, including diagrammatic visuals, tips, and methodologies based in behavioral science.
Designed to supplement your existing HR guidelines, the series is hosted on an online learning system that allows you to electronically distribute and monitor progress to ensure engagement and completion. In this video series, the following areas will be covered in training:
For less than the cost an average teller makes per day*, this video training promotes safe and meaningful behavior changes in your branch environments—boosting staff confidence so they may genuinely build customer trust. In this series, best practice in-branch banking service is reinforced as it is reshaped within the standards of society’s new normal through scientific methodologies and easy-to-learn techniques, all within a proven learning framework for engagement and recall:
*Based on loaded costs of annual teller salary of $37,000 and average product cost of $50 per user.
Sets the stage for the engagement ares, customer mindset and desired outcomes.
Emphasizes physical and virtual due diligence to reset expectations and confidently guide actions.
Safety tips, engagement tactics, scenario planning, branch choreography and adaptation strategies.
Recaps key learnings and applies real-life methods of application.
It’s not acrylic shields, floor markers and hand sanitizer but your people that bring to life the in-branch experience, solidifying your financial institution as a pillar of trust in the hearts and minds of those you serve.
With over 20 years developing and delivering custom training programs for banks and credit unions, Adrenaline created this universal video series to efficiently and expediently help the financial industry’s frontline bounce back and thrive Post-COVID.