POST COVID BRANCH READINESS
FRONTLINE STAFF TRAINING POST-COVID
POST COVID BRANCH READINESS
FRONTLINE STAFF TRAINING POST-COVID
POST COVID BRANCH READINESS
FRONTLINE STAFF TRAINING POST-COVID
POST COVID BRANCH READINESS
FRONTLINE STAFF TRAINING POST-COVID
POST COVID BRANCH READINESS
FRONTLINE STAFF TRAINING POST-COVID
POST COVID BRANCH READINESS
FRONTLINE STAFF TRAINING POST-COVID

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Purchase now and save 30% with our introductory offer!

Frontline Staff Training Post-COVID for Banks and Credit Unions

PREVIEW THE CONTENT

Get in touch with our experts and get a preview of the training series.


Nothing is more important right now than getting your people ready

From behavioral tactics that reduce the risk of exposure to best practice techniques for relationship-building and consultative selling, your staff will learn how to safely and successfully serve customers in your branches. Hosted on a secure online learning system, this 6-module video series allows you to remotely and instantly train all branch employees. Watch our preview reel of the training content below, or click in the red box to learn more. 

Enforce Health & Safety Guidelines

Help your staff and customers adopt and sustain new social distancing measures and post-COVID behaviors that are critical for safe in-branch operations.

Train & Empower Frontline Staff

Your employees are your frontline—educate them on operating within new standards while confidently providing customer-centric, advice-oriented service.

Build Customer Confidence

Provide customers and members the reassurance and financial support they need now more than ever as you build new rapport post-COVID.

What's included in the training

6-Module Video Series Content

Filmed in a branch environment, these instructor-led video modules effectively illustrate real-world scenarios and practical in-person engagement solutions, including diagrammatic visuals, tips, and methodologies based in behavioral science. 

Designed to supplement your existing HR guidelines, the series is hosted on an online learning system that allows you to electronically distribute and monitor progress to ensure engagement and completion. In this video series, the following areas will be covered in training:

  1. Overview to understand engagement areas, customer mindset shifts and the process for creating a seamless experience.
  2. Lobby Management to orchestrate and manage traffic and customer service throughout the branch environment.
  3. Host & Accommodate to transform waiting areas into engagement opportunities.
  4. Transaction to safely and successfully conduct transactions within a variety of teller area configurations.
  5. Consultation for conducting private and semi-private platform sales and service with ease and confidence in smaller areas.
  6. Drive-Up to shift the customer mindset from impatient and inconvenient to efficient and effective.

BUY NOW AND SAVE

Pre-purchase now and save 30%! Estimated availability for download: June 23, 2020.

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HAVE QUESTIONS?

Get in touch to discuss the series or a custom training program.


EMPOWER YOUR FRONTLINE

For less than the cost an average teller makes per day*, this video training promotes safe and meaningful behavior changes in your branch environments—boosting staff confidence so they may genuinely build customer trust. In this series, best practice in-branch banking service is reinforced as it is reshaped within the standards of society’s new normal through scientific methodologies and easy-to-learn techniques, all within a proven learning framework for engagement and recall:

*Based on loaded costs of annual teller salary of $37,000 and average product cost of $50 per user.

WE BELIEVE IN THE POWER OF YOUR PEOPLE

It’s not acrylic shields, floor markers and hand sanitizer but your people that bring to life the in-branch experience, solidifying your financial institution as a pillar of trust in the hearts and minds of those you serve. 

Questions?

Have questions about our staff training content or other Post-COVID Readiness solutions from Adrenaline? Call our team of COVID experts.

Covid hotline
+1 (678) 412-6903

About Adrenaline

With over 20 years developing and delivering custom training programs for banks and credit unions, Adrenaline created this universal video series to efficiently and expediently help the financial industry’s frontline bounce back and thrive Post-COVID. 

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